Legal information

Refund, Return & Cancellation Policy

Last updated: July 22, 2026

Digital services

Before work starts, a customer may cancel a service order by email. Any approved deposit is refunded less work already delivered and non-refundable third-party costs. After work starts, refunds are assessed against the unused portion of the agreed scope. Custom work, completed listings and approved milestones are not refundable.

Physical products

Catcat coordinates sourcing rather than presenting the catalog as a ready-to-ship retail checkout. Product return, replacement and refund terms are agreed in the final quotation and depend on supplier, destination and product condition. Report damage, shortage or non-conformity with photos within 7 calendar days of delivery.

How to request

Email asocymex@cmail.cxp47.me with your order reference, reason and supporting evidence. We acknowledge requests within 2 business days and state the next step and decision timeline.

Chargebacks and disputes

Please contact Catcat first so we can investigate the order, delivery record and approved scope. Nothing in this policy limits mandatory consumer or payment-network rights that apply to your transaction.