Legal information

Delivery & Fulfillment Policy

Last updated: July 22, 2026

Digital services

Independent-store launch normally takes 3-5 weeks after content, access and approvals are complete. Listing packages normally take 5-10 business days. Monthly operations and technical care begin within 5 business days after onboarding, then follow the schedule agreed in the service scope.

Physical products

For sourced goods, delivery method, origin, destination, carrier, estimated transit time and freight cost are stated in the final quotation. Air, sea, express and local delivery may be available. Product prices exclude freight, insurance, duties and taxes unless the quotation explicitly says otherwise.

Delays and destination limits

Supplier production, customs, weather, carrier disruption, missing customer information and platform or import restrictions may change timing. Catcat will communicate material delays and may offer a revised plan. We do not ship prohibited goods or destinations restricted by law, sanctions, supplier policy or carrier rules.

Acceptance

Customers should inspect delivered goods promptly and report damage, shortage or non-conformity within 7 calendar days, as described in the Refund, Return & Cancellation Policy.